Do you ever wonder how a simple conversation turns to bickering and arguing?
Words are powerful. How you choose to word a request or a statement can make all the difference in the response you get. Will the person cooperate enthusiastically? Will you descend into bickering and arguing?
Susan Rooks, The Grammar Goddess, gives us three simple tips that will help you be a better communicator. Susan says if you are dealing with hurt feelings, misunderstandings, or negativity, “It might be because people aren’t communicating effectively. Most of us don’t know how to use language to gain a specific result, and we definitely don’t know how to listen.
We don’t always understand someone else’s body language or how to decode mixed messages. We’re wrapped up in our own little worlds; we’re often confused and angered by others’ unexpected responses to what we’ve said. We blame them; they blame us. Frustration and tension can grow.”
Listen to the Podcast
- Susan Rooks, The Grammar Goddess
With 25 years’ experience in administration and management in the private sector, and 13 years as an international speaker and seminar leader, Susan Rooks is uniquely positioned to help people master the communication skills they need to succeed. She has taught in every kind of organization, from for-profit to government agencies, bringing her special blend of humor and energy to such topics as grammar and business writing.
Susan has taught programs in Australia, Bermuda, Hong Kong, Malaysia, New Zealand, the Philippines, Puerto Rico, Singapore, and South Africa. She has also worked in 40 of the 50 American states.
In 1998, Susan founded Grammar Goddess Seminars, which is dedicated to enhancing the communication skills of business professionals worldwide. She creates completely customized material, drawing from myriad references, personal experiences, and authorities all over the world.
Susan is also the Business Network Int’l (BNI) Regional Training Director for southeast Massachusetts and Rhode Island. In this position, Susan creates training materials for over 1200 members, trains other directors in the delivery of the programs, coordinates the training schedules, and leads regular and advanced training sessions for the regional chapter members.
